Privacy Policy

Ultramindflow operates from Taiwan, providing manual software testing and validation services to clients worldwide. When this policy mentions "we," "us," or "our," we're talking about Ultramindflow.

Our office is located at No. 624, Zhongmei St, West District, Taichung City, Taiwan 403. You can reach us at contact@ultramindflow.com or call +88665839152 if you have questions about anything in this policy.

We only collect information that helps us provide better testing services. Here's what that includes:

Contact and Business Information

• Your name, email address, and phone number when you reach out to us
• Company details if you're contacting us for business purposes
• Project specifications and technical requirements you share during consultations
• Communication history so we can reference previous conversations

Project-Related Data

• Software applications and systems you ask us to test
• Test results, bug reports, and validation documentation we create
• Access credentials you provide for testing environments (stored securely)
• Screenshots and recordings made during testing processes

Website Usage Information

• Basic analytics about how visitors use our website
• Device and browser information for compatibility purposes
• IP addresses and general location data (country level, not specific addresses)

Everything we collect serves a specific purpose related to our testing services:

• Delivering our services: We use your project information to conduct thorough software testing and create detailed reports
• Communication: Contact details help us update you on project progress, discuss findings, and answer your questions
• Service improvement: Understanding how clients use our services helps us get better at what we do
• Legal compliance: We maintain records as required by Taiwan business regulations
• Security: Access logs and authentication data help us protect both your projects and our systems

We don't use your information for marketing unless you've specifically signed up for updates. And even then, you can opt out anytime with a single click.

Your information lives on secure servers with multiple layers of protection. Here's how we keep it safe:

While we take security seriously and implement industry-standard protections, no system is completely bulletproof. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened.

Taiwan's Personal Data Protection Act gives you specific rights over your information. Here's what you can do:

To exercise any of these rights, send an email to contact@ultramindflow.com with your request. We'll verify your identity and respond within the timeframes required by Taiwan law.

We don't sell or rent your information to anyone. Period.

There are limited situations where we might share your data:

• Service providers: Third-party tools we use for hosting, analytics, or project management may process your data. They're contractually required to protect it.
• Legal requirements: If Taiwan authorities or courts require us to disclose information, we're obligated to comply.
• Business transfers: If Ultramindflow is acquired or merged with another company, your data would transfer with the business (we'd notify you first).
• With your permission: If you ask us to share information with specific third parties, we'll do so based on your instructions.

We keep your information only as long as needed for legitimate business purposes or legal requirements.

Typical Retention Periods:

• Active projects: All project data retained while we're working together
• Completed projects: Test results and reports kept for 3 years after project completion
• Financial records: Stored for 5 years as required by Taiwan tax regulations
• Communication records: Emails and messages kept for 2 years
• Marketing contacts: Until you unsubscribe or request deletion

After retention periods expire, we securely delete or anonymize your information. If you want us to delete data sooner, just ask—we'll honor your request unless we're legally required to keep specific records.

Our website uses minimal cookies to function properly and understand how visitors use it. Nothing intrusive.

Types of Cookies We Use:

• Essential cookies: Make the website work (remember your session, form entries)
• Analytics cookies: Help us understand which pages people visit and how they navigate
• Preference cookies: Remember your settings for future visits

You can disable cookies in your browser settings, though some website features might not work properly. We don't use advertising cookies or track you across other websites.

Our website might link to external resources, documentation, or tools. Once you click those links and leave ultramindflow.com, this privacy policy no longer applies.

We can't control how other websites handle your information. Read their privacy policies before sharing personal data with them.

Our services target businesses and professionals, not children. We don't knowingly collect information from anyone under 16 years old.

If you're a parent and believe your child has provided us with personal information, contact us immediately. We'll delete it promptly.

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email.

The "Last Updated" date at the top shows when we last revised this document. Check back periodically if you want to stay informed about how we protect your information.

Continued use of our services after policy updates means you accept the changes. If you disagree with modifications, contact us to discuss concerns before we process any additional data.